Return

 

EASY RETURNS PROCESS

Return with Ease, Shop with Confidence

Conditions for Returns

1. The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in a second layer of Shop packaging, it must be returned in the same condition with a return shipping label attached. Do not put tape or stickers on the manufacturer’s box.

Returns Policy

1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Shop app or website. Return requests must be raised within 14 days for Official Store items, or within 7 days for non-Official Store items from the delivery date.
2. For electronic appliances & mobile phone-related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our.
3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

1. The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. The delivered product is incomplete (i.e. has missing items and/or accessories)
3. The delivered product does not match the product description or picture (i.e product not as advertised)
4. The delivered product does not fit. (i.e. size is unsuitable)